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Customer Care

Terms of Service

Last updated 30 September 2026Applies to FascialQuestions? hello@lv1nutrition.com

Who you are dealing with

These terms cover your use of this website and anything you buy from it. Fascial is the trading name we sell under, and throughout this page "we", "us" and "our" mean Fascial. "You" means you, whether you are browsing or buying.

By placing an order you are telling us you are at least 18, that the details you have given us are yours and are correct, and that you accept what is written here.

What we sell, and what we do not claim

Fascial Release is a dietary supplement. It is not a medicine. It is not intended to diagnose, treat, cure or prevent any disease, and nothing on this site should be read as a medical claim or as medical advice.

If you are pregnant or breastfeeding, if you have a diagnosed condition, or if you take prescription medication, speak to your doctor before you start. That goes double for anyone on warfarin or another blood thinner, because several of the botanical inputs can affect clotting time.

If something feels wrong after taking it, stop, and speak to a medical professional. Then email us, because we want to know.

Orders and acceptance

An order placed on this site is an offer to buy. We accept it when we send you a confirmation email, and the contract between us starts at that point. Until then we can decline an order, and occasionally we do, usually because a product has gone out of stock or because an address will not verify.

If we cannot fulfil something you have already paid for, we refund it in full. We do not substitute a different product without asking you first.

Prices and payment

  • Prices shown include the product only. Shipping is shown separately at checkout unless your bundle includes it.
  • Prices can change, but never on an order that has already been confirmed.
  • Payment is taken at checkout through our payment provider. We never see or store your full card details.
  • If a price is listed wrongly through a genuine error, we will contact you before charging you and you can cancel.

Promotions, bundles and free gifts

Bundle pricing, free shipping and free gifts apply to the bundle as sold. If you return part of a bundle, the discount and the value of any free gift that came with it are deducted from the refund, because the bundle price was conditional on the whole bundle.

Offers cannot be combined unless the page says so, and we can end a promotion at any time without notice.

Your account

If you create an account, keep your password to yourself. Anything done through your account is treated as done by you. Tell us straight away if you think someone else has got into it.

Using this website

You may read this site, share links to it, and buy from it. You may not scrape it, copy its text or images for your own commercial use, attempt to break into it, or use it to send anyone anything unlawful. The words, images, design and code on this site belong to us.

Reviews and anything you send us

If you send us a review, a photograph or a message, you keep ownership of it and you give us permission to show it on our site and in our marketing, with your first name and last initial. Tell us if you would rather we did not and we will take it down.

Please only write about your own experience. We do not edit reviews to change their meaning and we do not remove a review for being unflattering.

Where our responsibility ends

We stand behind what we sell. What we cannot accept responsibility for is loss that was not a foreseeable result of us getting something wrong, loss of profit or opportunity, or anything caused by you using a product against the instructions on the label.

Nothing here limits your legal rights as a consumer, and nothing here limits our liability for death or personal injury caused by our negligence, or for fraud.

Things outside anybody's control

If something genuinely beyond our control delays your order, a carrier strike, extreme weather, a border closure, we will tell you and either wait it out with you or refund you. We will not simply go quiet.

Changing these terms

We update this page from time to time. The version that applies to your order is the one published on the day you ordered. The date at the top tells you when it last changed.

Law

These terms, and any dispute arising from them, are governed by the law of the country our business is registered in, and the courts there have jurisdiction. If any single clause here turns out to be unenforceable, the rest still stands.

Getting hold of us

Email hello@lv1nutrition.com. We answer in the order messages arrive, usually the same working day.

Still not sure?

A real person reads every message, usually the same working day.

Contact us