Email hello@lv1nutrition.com. It reaches a real person, not a queue, and it is answered in the order messages arrive.
Put your order number in the subject line if you have one. It cuts a round trip out of almost every conversation.
| When you write | When you hear back |
|---|---|
| Monday to Friday, before 4pm | Same working day |
| Monday to Friday, after 4pm | Next working morning |
| Weekend or a public holiday | The next working day |
If more than one working day has gone by without a reply, check your spam folder and then write again. Occasionally a message genuinely does not arrive, and we would rather you nudged us than assumed you were being ignored.
We can tell you what is in the formula, at what dose, and what the research behind each input says. We cannot tell you whether it is right for your particular situation, because we are not your doctor and it would be wrong of us to pretend otherwise.
If you take prescription medication, particularly a blood thinner, ask your GP or pharmacist first. Send them the ingredient panel from the product page, it is all there.
Same address, hello@lv1nutrition.com, with "press" or "wholesale" in the subject line, and it gets routed to the right person.
Tell us plainly what happened. We will not ask you to justify yourself, and we will not make you chase us. If we got it wrong we will say so and fix it.
